Policies

Acceptable Use Policy

Vulnerable Customer Policy

Switching Policy

Complaints code of practice

Line Speed Guide

Business Line Speed Guide

Installation Guide

Modern Slavery Statement

Carbon reduction plan

HSEQ Policy

Refer A Friend policy – effective from September 2025 to January 2026.

Refer A Friend policy – effective from September 2024 to 31st August 2025.

Refer A Friend Policy – effective from 2nd April 2024 to 31st August 2024.

Cookie policy