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Fibrus appoints new Service Delivery Director

10 months ago · 2 min read
Liam Mulholland has been appointed to the newly created role of Service Delivery Director, to lead the development of the customer experience as the company’s rapid expansion and customer base grow.
Fibrus appoints new Service Delivery Director

Since being established in 2019, Fibrus has grown to an organisation of almost 200 people and has already reached over 60,000 premises connected to their new full fibre broadband network. Having been appointed to deliver the Project Stratum broadband programme by the Department for the Economy, and with more homes being connected every day, Fibrus has tasked Liam and his new department to ensure the customer experience is of the highest quality at all times. 

Liam has extensive customer service, transformational and leadership experience across operations of scale in both private and public sectors. Before joining Fibrus, Liam held a number of senior positions at organisations including Virgin Media, Northern Ireland Water and the HSCNI. He is a firm believer in people power and brings unique experience in motivating teams to engage and deliver exceptional customer and staff outcomes.

Speaking on Liam’s appointment, Dominic Kearns, Chief Executive at Fibrus, said: 

“In just two years, Fibrus has shaken up the broadband market with our plans to deliver to over 40% of the properties in Northern Ireland. The demand for our services has been great and we are now investing in making sure our growing customer base have the best experience possible when dealing with Fibrus.

“We are delighted to appoint Liam Mulholland to the role of Service Delivery Director, as part of the senior leadership team at Fibrus. Liam brings a wealth of experience in service and business transformation having worked in Telecoms and Utilities for over 30years.

Liam Mulholland added: “I am excited to join the team here at Fibrus, as we continue to roll out our new full fibre network across NI. Broadband is now an essential utility in every home and business, and we aim to raise the bar in terms of the quality of this service. 

“Growing a customer facing business so quickly, in two years, is an impressive feat, and I look forward to playing my part in helping our growing customer base get the best possible experience out of their service with Fibrus.”