Meet the Team
Give us a brief outline of your career to date.
When I moved from the Netherlands to Northern Ireland, I joined Ulster Bank. There
I got into the role as Lean Consultant in 2010 and managed several project within Ulster Bank and RBS, focused on improving Customer experience and ways of working.
Joining Fibrus, I continue to shape and improve processes, systems, and Customer experience, to improve our business for our Customers and our people.
What was your favourite subject at school?
Physics – Always been interested in how things work.
Did you go on to further/higher education? If so, what did you study and where?
I studied economics at the Vrije Universiteit, but decided after two years that I wanted to study at the university of life instead 😊.
How did you get into your area of work?
I got invited to join one of the first projects in Ulster Bank that used Lean methodology. Lean is basically improving your business against a five lens approach of Customer, process, skills, performance and engagement. After my first project I was hooked and have been improving my skills ever since.
Is this what you always wanted to do?
Finding new and better ways of working has always been part of my DNA. The Lean way of business improvement has allowed me to improve things for our Customers, the people who do the work, our processes and the systems that support them.
Were there any particular qualifications, or experience needed?
I have a Lean blackbelt qualification, which you attain through evidencing the work you have done on improving businesses. I also have Prince 2 and Agile qualifications.
Are there alternative routes into the job?
Most of my colleagues have started life as being a subject matter expert for a project. Exposure and a passion for improving your business area is a great place to start.
What are the main skills your job requires?
Problem solving is one of the main skills I use every day. Apart from that you have to be a good communicator, understand Customer & business needs, and be able to understand the detail as well as the big picture.
What does a typical day entail?
The great thing of my job is that I don’t have any typical days. One day I might be running workshops, solving emerging business problems, and drafting requirements. Then the next day I might be analysing data, running training sessions, End user testing of systems and even do a bit of app development myself.
What are the best and most challenging aspects of the job?
The variety of work is the best aspect of my role, it keeps it interesting all the time. This also is the biggest challenge, as you need to be quite strict with your time and continuously prioritise your work depending on business needs.
How has COVID-19 impacted your business/role?
I have been more or less working from home since March 2020, which has changed the way I work, as most of what I do is working with people. During lockdowns it has also given me an opportunity to get more time from people to develop systems and processes.
What adjustments have you had to make?
Teams has been a great help in staying connected to people, 70% of communication is nonverbal, so being able to see people has helped a lot. Visio has also been a good tool to visualise process and systems flows when on calls.
Why is what you do important?
Putting the Customer at the heart of all your processes and systems is the best way to ensure a long-term future for any business and Fibrus is no different. By developing processes and systems end to end, we ensure that Customers get connected to friends, family, school, and work in the best way possible.
What advice would you give anyone looking to follow a similar career path?
Put your hand up and volunteer for any project within your business area. Getting exposure of how projects are run and what they entail will give you the experience you need to pursue a career in this.
What is the one piece of advice you would give yourself on your first day?
Don’t panic, Focus on what you can control and trust the process!
Tell us one interesting fact about you that might surprise us –
When I was younger, I ran a nightclub in Amsterdam and two of my guests were Axel Rose and Lenny Kravitz, quite an experience!!