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Wholesale Manager

Employment Type Full Time
Category Operations

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JOB TITLE: Wholesale Manager

JOB LOCATION: Belfast

TERMS: Permenant

We’re building something special at Fibrus, and our team is at the very heart of it. We’re unashamedly selective in who we bring into our team – you’ll have exceptional ability, share our purpose, and quite simply love what you do! And you’ll feel the same about your next employer. You’ll want to join a growing organisation, to help mould the business and to have a real voice in how things are done. You’ll want to grow and develop your career and you’re looking for a business which will encourage you to be, and do, your very best. 

We can offer all of that, along with competitive base salaries, bonus/commission schemes and enhanced company benefits.

THE JOB

The Wholesale Manager will be responsible for managing the wholesale relationships with our new Retail Service Providers. These Retail Service Providers (RSP’s) will use the Fibrus open access network across NI to deliver services to their own customer base. 

IS FIBRUS FOR ME?

At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We encourage a supportive and inclusive environment, where everyone feels welcome, and we are excited to speak to potential colleagues who share our purpose!

WHAT WILL YOU BE DOING?

  • Overall management of the initial customer contracting process, from initial contract documentation preparation through to contract signature
  • Overall management of new customer setup across all Fibrus systems to enable Ordering, Change, Support and Billing of services
  • Overall management oversight the provision of a network interconnect point (NNI) with the RSP to enable handoff of ordered services
  • Act as the liaison into the technical and product areas of the business to ensure wholesale product needs are met and developed in line with the market requirement
  • Oversight and communication of new premise release information via the RSP On-boarding Manager
  • Provide a point of escalation contact for day to day management of customer related issues pertaining to Order Fulfilment, Change Management, Incident Management and Billing
  • Overall responsibility for wholesale internal stakeholder management to ensure timely management of customer related fulfilment, support and billing tasks against set service level criteria
  • Provide overall external stakeholder management for customer related queries against set service level criteria
  • Provide SMT level reporting against contractual and internal SLA’s
  • Report and produce reports from KPIs that give meaningful insight into the performance of RSP On-boarding and in-life service management, establishing an appropriate set of norms over time
  • Overall ownership of wholesale and RSP process documents, keeping these up to date with changes/updates and ensuring these aremanaged and communicated throughout the organisation

WHAT WILL YOU BRING?

  • Excellent communication skills, both inside and outside the organisation, ensuring a ‘customer first’ attitude is maintained
  • Decisive, ‘can do’ attitude whilst maintaining a clear focus on customer problem solving and seeing action through to delivery
  • Must be comfortable to work on new initiatives and in a developing, growing and dynamic organisation – ideal for someone keen to make their mark in this new role within our organisation
  • Significant experience in Wholesale account management is desirable however individuals with business to business, commercial and with exposure to public sector project experience are also encouraged to apply
  • Data analysis and experience of developing customer reporting
  • Excellent Microsoft Excel skills, including pivot tables and complex formulae; graphs, production of high quality, highly visual management information and reports
  • Knowledge of ERP Systems & Document Management Systems (desirable)
  • Experience of working across multiple teams in the delivery of a new services
  • Ability to review processes and procedures with a view to implementing change and improvement where needed
  • Experience of producing and maintaining process documentation

WHO ARE FIBRUS?

Fibrus are an exciting new telecommunications provider, founded and launched by Conal Henry (Chair) and Dominic Kearns (CEO) by securing backing from Infracapital with the single focus of being a “Full-Fibre” broadband company.

You would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

Our mission is to bring full fibre to homes and businesses across the country, bringing next generation broadband services to those who need it most.

Important Information

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently underrepresented in our business. We’re happy to discuss flexible working, however there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Fibrus Networks Ltd will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.