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NOC Technician (1st Line Support)

Employment Type Full Time
Category Technical

To apply for this role please visit our careers website.

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JOB TITLE: NOC Technician (1st Line IT Support)

JOB LOCATION: Belfast, Dargan Crescent – On site

TERMS: Permanent, working 37.5 hours per week (Monday to Sunday) across 4 days, in a shift pattern covering a 24/7 rota.

 

WHO ARE FIBRUS?

Fibrus are an exciting telecommunications provider with the single focus of being a “Full-Fibre” broadband company within the UK. Founded and launched by Conal Henry (Chair) and Dominic Kearns (CEO) by securing backing from Infracapital, Fibrus continue to deliver full fibre broadband to more and more homes and businesses across parts of Northern Ireland and Great Britain.

Our mission is to bring full fibre to homes and businesses across the country and we are committed to bringing next generation broadband services to those who need it most.

 

THE JOB

This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for techicnal support for our customers, working to find a resolution for any faults or outages.  

WHAT WILL YOU BE DOING?

  • Actively supporting our installations team in FTTP deployments.
  • Troubleshooting end user faults.
  • Identifying faults and engaging with the relevant teams for support.
  • Proactively managing critical alarms.
  • Proactiviely manage outages, giving continuous feedback to the wider business and our customers.
  • Own and manage tickets for incidents and faults.
  • Working within our defined service level agreements.
  • Talking customers through resolutions via phone.

WHAT WILL YOU BRING?

  • Experience in a similar role.
  • You will be confident in speaking with customers over the phone and finding solutions for their faults.
  • An understanding of Wi-Fi protocols.
  • A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).
  • A customer centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus.
  • Knowledge of GPON.
  • Service desk experience and ticket management capability would be beneficial.

Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

IS FIBRUS FOR ME?

At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.

 

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

 

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

 

HOW TO APPLY

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

 

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Fibrus operates as Fibrus Networks Ltd and Fibrus Networks GB Ltd and will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.

Important Information

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently underrepresented in our business. We’re happy to discuss flexible working, however there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Fibrus Networks Ltd will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.