Residential Business About Us FAQ's News Events Careers Contact Us

Frequently Asked Questions

Speeds

Fibrus provide an asynchronous and unlimited service with a minimum delivery of 100Mbp download and 30Mbp upload. Our 1Gb service is 14x faster than the average download speed in Northern Ireland*.

*Ofcom Report (Dec 2020)

We know how important a reliable broadband connection is to the modern family, now more than ever!

The good news is that you no longer have to tolerate unreliable speeds from old copper networks if your premise is included in our network. We deliver our Hyperfast Full Fibre Broadband directly to your door. Full fibre broadband delivers much faster speeds that are more reliable than copper networks, meaning that you can receive much faster download and upload speeds with Fibrus full fibre broadband.

However, a wide range of factors, such as distance from the router, thick walls and other wireless devices & electronics, can impact the Wifi signal in your home, leading to Wifi dead spots and lower download & upload speeds than expected when using wireless devices. The best way to maximise your download & upload speeds is to have a wired connection using an ethernet cable. However, we know that this is not always possible or practical. So to allow our customers to make the best of our hyperfast speeds we offer Mesh Wifi Boosters from £5 a month, which will limit the impact of any Wifi dead spots

Benefits

Fibrus Hyperfast Full Fibre Broadband will only enhance your current services. Our product complies with Net Neutrality rules and accepts all content and applications meaning that you can access all TV content, content and sites using various modes of communication equipment.

  • Video On Demand
  • Social Media
  • Unrivalled Gaming
  • Remote Working
  • HD Video Calling
  • Virtual Storage
Existing Phone Line

No, as you will have fibre connected directly to your home you will no longer need a traditional telephone line. If you however use your telephone line for making and receiving calls, we can provide you with an excellent low-cost alternative using VOIP (voice over IP) Technology.

Simple – its £10.00 per month which includes unlimited evening and weekend calls and we port your number to our service free of charge. In addition, you can use your existing phone so no need to buy a replacement.

Existing Contract

Once we have connected your premises to Fibrus we will advise you how to cancel your current servces. Please do not cancel anything until you are advised.

We will not connect you to Fibrus until we have discussed terminating your current service. If you can, ask your current provider for a termination charge for your broadband, but please do not cancel anything until we advise you to do so.

Ordering online

As with any broadband, mobile and telephone provider we ask you for your DD details at point of sale. This is standard practice and allows us to completely set your details up on our system. We will not use those details until your service is provided and you are happy with the product.

Yes you are fully covered under this scheme and the details are as follows.

This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Fibrus Networks Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Fibrus Networks Ltd Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Fibrus Networks Ltd or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society. If you receive a refund you are not entitled to, you must pay it back when Fibrus Networks Ltd asks you to. You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.

Installation

When you are connectable to our new service we will let you know. When you a request to switch a normal installation time is approx. 4-6 weeks.

Who are we

Fibrus is the exciting new company bringing Hyperfast Full Fibre Broadband to homes and businesses of Northern Ireland. Our Hyperfast Full Fibre Broadband means that you will no longer have to rely on the legacy of slow copper wires for your service. We are a Northern Irish company building a brand new network. All our staff are locally based so we can bring you excellent customer service and technical support when you need it.

What do we do

It is a fibre connection going directly to your home or business and is not shared with other premises in the local area, know as FTTP or Fibre To The Premise.